we are doing a second job no one is paying us for

Robert Kegan and Lisa Laskow Lahey:

In an ordinary organization, most people are doing a second job no one is paying them for… most people are spending time and energy covering up their weaknesses, managing other people’s impressions of them, showing themselves to their best advantage, playing politics, hiding their inadequacies, hiding their uncertainties, hiding their limitations. Hiding.

We regard this as the single biggest loss of resources that organizations suffer every day.

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