customers do not benefit from benign and obvious commentary

Esquire:

Inside Aesop’s stores and offices, the specifications are no less considered. Staff are forbidden from talking about the weather (“Customers do not benefit from benign and obvious commentary,” Paphitis once told The Sydney Morning Herald). There is approved toilet paper in every bathroom and the finance department has specific colours allowed for its graphs. Only black ballpoint pens are used in its offices.

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